Approximately 12-18 months.

Programme overview:

This apprenticeship would suit individuals working within credit management. Typical duties could include processing credit applications, agreeing credit terms and/or payment arrangements, invoicing, monitoring payment, allocating and reconciling cash and debt support.

The programme builds the technical and interpersonal skills needed to manage and monitor customer accounts effectively. Learners will be taught how to interact proactively with customers to collect money owed whilst retaining positive relationships for the longer term, as well as developing an understanding of the ways in which credit management protects cash flow in order to facilitate all wider business activity.

Roles this programme is suited to:

  • Credit controller
  • Credit collector
  • Customer account clerk
  • Purchase ledger clerk
  • Accounts receivable clerk

Key learning outcomes:

  • Principles of credit management and collections
  • Understanding of regulatory and compliance framework
  • Understanding of systems, tools and processes
  • Industry and organisation understanding
  • Communication and relationship building
  • Negotiating and decision-making

Professional recognition and certification:

Learners will receive a Level 2 Certificate in Credit & Collections qualification from CICM following successful completion of the two assignment-based assessments of the End Point Assessment.

You’ll be eligible to apply for affiliate membership of the CICM when you successfully complete the programme.

Download the full programme overview



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Accreditations & Certificates