Approximately 15 months

Programme overview:

Urban drivers typically transport goods by road to an agreed destination, often serving multiple customers each day in congested areas. This is a different occupation to large goods vehicle (LGV) drivers, who usually drive a much higher mileage and use heavier, articulated lorries.

This programme develops the knowledge, skills and behaviours needed to deliver a high standard of customer service while providing safe, accurate and timely deliveries, collections and associated services, such as technical advice on goods and product installation. There is a strong focus on representing an organisation’s brand to the expected corporate standards and achieving high levels of customer satisfaction.

As part of the programme, learners will gain a CAT C (Class 2) driving licence in order to operate fixed axle vehicles over 3,500 kg in weight.

Who is this programme for?

The programme would suit individuals who:

  • Are 18 years of age or older
  • Hold a Category B (car) driving license

The programme would suit new recruits with no previous experience within logistics as well as warehouse, office or driving staff who want to move into a role that requires a CAT C licence.

Key learning outcomes:


  • Urban vehicle preparation and maintenance requirements
  • The principles of load and weight distribution
  • Mechanical and manual handling techniques when using auxiliary equipment
  • The capability and limitations of fixed axle vehicles over 3,500 kg in weight
  • Regulations and legislation that impact on professional driving
  • Applicable Highway Code road laws and restrictions
  • Driving techniques applicable to fixed axle vehicles over 3,500 kg in weight
  • Features found in urban environments
  • Map reading techniques
  • Hazard perception techniques
  • Environmental and sustainability factors


  • Preparing the vehicle for planned daily workload
  • Monitoring the vehicle for defects
  • Coordinating own work with others to meet business priorities
  • Preparing, positioning and securing goods appropriately
  • Planning and/or adapting a driving route to meet contractual requirements
  • Responding and adapting to urban driving incidents, accidents, roadworks and hazards
  • Manoeuvring the vehicle on site
  • Managing relationships that enable successful urban delivery, collection and on-site contracts
  • Completing contractual obligations on site
  • Adjusting the services provided in response to customer requirements
  • Utilising relevant IT systems


  • Works flexibly, alone or in a team as required
  • Puts safety first, for themselves and others
  • Respectful of others
  • Takes ownership of own work
  • Sources solutions
  • Committed to continuous professional development
  • Acts in a professional and ethical manner

Qualifications and certification:

  • Category C (Class 2) licence
  • Education and Skills Funding Agency (ESFA) level 2 apprenticeship certification

Download the full programme overview



If your company is already working with Seetec please speak to your HR or line manager about how to join the programme. Otherwise you can leave your details below and we’ll be in touch.

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Accreditations & Certificates