Duration:
Approximately 15 months
Programme overview:
Urban drivers typically transport goods by road to an agreed destination, often serving multiple customers each day in congested areas. This is a different occupation to large goods vehicle (LGV) drivers, who usually drive a much higher mileage and use heavier, articulated lorries.
This programme develops the knowledge, skills and behaviours needed to deliver a high standard of customer service while providing safe, accurate and timely deliveries, collections and associated services, such as technical advice on goods and product installation. There is a strong focus on representing an organisation’s brand to the expected corporate standards and achieving high levels of customer satisfaction.
As part of the programme, learners will gain a CAT C (Class 2) driving licence in order to operate fixed axle vehicles over 3,500 kg in weight.
Who is this programme for?
The programme would suit individuals who:
- Are 18 years of age or older
- Hold a Category B (car) driving license
The programme would suit new recruits with no previous experience within logistics as well as warehouse, office or driving staff who want to move into a role that requires a CAT C licence.
Key learning outcomes:
Knowledge
- Urban vehicle preparation and maintenance requirements
- The principles of load and weight distribution
- Mechanical and manual handling techniques when using auxiliary equipment
- The capability and limitations of fixed axle vehicles over 3,500 kg in weight
- Regulations and legislation that impact on professional driving
- Applicable Highway Code road laws and restrictions
- Driving techniques applicable to fixed axle vehicles over 3,500 kg in weight
- Features found in urban environments
- Map reading techniques
- Hazard perception techniques
- Environmental and sustainability factors
Skills
- Preparing the vehicle for planned daily workload
- Monitoring the vehicle for defects
- Coordinating own work with others to meet business priorities
- Preparing, positioning and securing goods appropriately
- Planning and/or adapting a driving route to meet contractual requirements
- Responding and adapting to urban driving incidents, accidents, roadworks and hazards
- Manoeuvring the vehicle on site
- Managing relationships that enable successful urban delivery, collection and on-site contracts
- Completing contractual obligations on site
- Adjusting the services provided in response to customer requirements
- Utilising relevant IT systems
Behaviours
- Works flexibly, alone or in a team as required
- Puts safety first, for themselves and others
- Respectful of others
- Takes ownership of own work
- Sources solutions
- Committed to continuous professional development
- Acts in a professional and ethical manner
Qualifications and certification:
- Category C (Class 2) licence
- Education and Skills Funding Agency (ESFA) level 2 apprenticeship certification
