Manchester M23 9NJ

Closing Date

Date Created

Employer Name


As an apprentice, in addition to formal training, your duties and practical experience in the following areas:

  • Principles of International shipping (e.g. Incoterms)
  • Key import and export procedures
  • Networking by interacting with Global offices
  • Customer service skills
  • HM Custom’s procedures in relation to the importation of goods from outside of the EU
  • Liaison with shipping lines/airlines and transport providers for cost and routing information
  • Basic consignment profit and loss
  • IT systems and how they support the operation
  • Making and submitting electronic import, export and transit Customs declarations for consignments moving by air, road and ocean freight
  • Provide project coordinators with advice on Customs requirements and procedures to help ensure compliance with Customs regulations
  • Preparation of customs documentation for import and export consignments moving by air, road and ocean freight
  • Review new job requests, identifying and allocating the required Shipping team resources
  • Advising project coordinators of available flights/vessels, routes, freight rates and ancillary charges and recommend the best option
  • Negotiation with freight carriers, establishing freight rates and service levels, making freight bookings and ensuring that the needs of our clients are met
  • Liaising with project coordinators and other departments – transport, warehouse, packing, finance – to ensure the smooth running of jobs
  • Develop relationship with allocated customers
  • Ensures all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation
  • Ensure each ‘Job File’ is fully and accurately completed reflecting all commercially relevant information and services provided
  • Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Liaise with Transport & Warehouse teams on shipment or airfreight planning and coordination
  • Liaise directly with overseas offices on shipment or airfreight planning and coordination


Requirements and prospects

Desired skills


We are looking for candidates who:

  • Have good communication skills
  • Possess basic IT skills in both Word and Excel
  • Have a good eye for accuracy
  • Be able to work on own initiative
  • Well-organised
  • Good problem-solving skills


Personal qualities


  • Eager to learn
  • Reliable
  • Proactive
  • Team player
  • Customer focused


Desired qualifications


5 GCSE’s to include maths and English at Grades A*-C/9-4 or equivalent.