The independent reviewer of training and skills provision in Scotland has rated Seetec’s provision ‘excellent’ following a four-day inspection concluding in early August 2023.

Skills Development Scotland (SDS) found learning to be fun and engaging with apprentices reporting a positive learning experience throughout their time on the programme. SDS also observed that Seetec’s apprentice development coaches teach and guide participants through their programme with an individualised approach that considers specific needs, learning style and circumstances.

In interviews with inspectors, both apprentices and employers expressed high satisfaction in the support they receive, citing the strong relationships and rapport that enables joined-up service delivery. SDS found no areas for improvement in relation to service delivery.

Seetec delivers the modern apprenticeship in customer service (SCQF Level 6) in Scotland and at the time of inspection was supporting 20 apprentices in training.

Seetec director of training and skills in the UK, Judith Allen, said:

“This very encouraging report underlines our commitment to advancing our apprentices’ careers and supporting employers to develop the talent they need to flourish. It’s particularly gratifying to see our apprentice coaches recognised for the way they personalise their support for learners and employers as well as keeping learning flexible, fun and engaging. We’ll use these findings to further develop our services to apprentices and employers in Scotland to play our part in helping learners and businesses to discover and realise their full potential.”

Seetec chief operating officer, Suki Binning, said:

“This report recognises both the dedication and expertise of our frontline team and the work of our professional standards department in developing and raising standards across our organisation. High quality training can help people to establish lifelong careers and we’re determined to do everything possible to ensure our standards meet learners’ and employers’ needs.”

You can read more about Leah’s experience here.

You can also read the full SDS report here.